Customer Service

ORDERING
A minimum order of $100 is required for new customers. Please order through the site after creating your own account and login. If you prefer, you can email or fax an order anytime or place an order over the phone by calling 800-699-2425, Monday through Friday between the hours of 9am to 5pm CST. Please have codes and quantities readily available for efficient ordering.

PAYMENT
First time customers will be asked to prepay with a credit card. We accept Visa, MasterCard, American Express, and Discover. Your card will be charged the day your order is shipped. With proof of credit, we do offer Net terms. If you have Net terms, please do NOT call with a credit card after you receive your shipment unless you intend to switch to a prepay customer.

PRIVACY POLICY
We respect our customers’ privacy. All personal information that you supply will be handled securely and held confidential at all times. Your personal and business information will never be shared with a third party.

RETURNS AND GUARANTEES
If you are not satisfied with any product, contact us within 10 business days of the receipt of your order and we will issue a return authorization. Unauthorized returns will be refused. Returned merchandise must be in new, unused condition in its original packaging. Return shipping charges are the customer’s responsibility, except in the event of defective merchandise.  Refunds and/or account credits will be issued promptly.

SHIPPING
We ship via UPS Ground to anywhere in the contiguous United States. There is a minimum shipping charge of $9.00 on any order, except in the event of backorders.